PROTECTED
SERVICE PLAN
FEATURES:
* Priority
Telephone technical support
* Priority On-site support
* Response time (normal business hours):
8 hours on-site
* Labor hours includes computer and printer repairs, upgrades, virus
eradication, LAN support – any onsite services on products we cover
* Service budgeted every month
(no large
unexpected repair incidents)
* Remote Server monitoring *
* Loaner equipment for disaster situations
* Discounted labor rates after credited hours
* Customer subscribes to a block of
service hours a month and
receives professional services at a highly discounted rate.
* WAN support and Internet Services
not included in Service Plan
COSTS:
* Billed on monthly basis.
* Service budgeted every month
(no
large unexpected repair incidents)
* Cost of parts when necessary
TIME
AND MATERIALS BILLING
FEATURES:
* Repairs are provided as necessary
* Response time (normal business hours):
1-2 day on-site
* No remote monitoring
COSTS:
* Standard labor rates and parts
* Costs vary depending on services required. Billed per repair incident.
* Unbudgeted and unpredictable monthly expenditures.
|
|
*SERVICE
PLAN FEATURES
|
|
Ö
|
Unlimited
telephone technical support/ troubleshooting * does not include remote
dial-in
|
|
Ö
|
Priority
telephone and onsite response
|
|
Ö
|
Professional
support from Certified network and system technicians.
|
|
Ö
|
Service
covers network, system, printer, and other issues requiring onsite
support.
|
|
Ö
|
Protection
from unforeseen natural disasters.
Loaner equipment provided as needed.
|
|
Ö
|
5% discount on new equipment
|
|
Ö
|
Discount on Web Design Services
|
|
Ö
|
Remote Server monitoring *2
|
|
|
WHAT
THE SERVICE DOES NOT COVER |
|
Ö
|
Cost
of parts necessary to service equipment
|
*2
Requires high-speed Internet access to the server and additional remote
application
*
For complete details, please see terms and conditions of this Service Plan
agreement.
