The role of the Desktop PC Support Technician is to maintain and support onsite and/or remote business networks with desktop PCs, general network troubleshooting and administration, and support line of business applications.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Provide both onsite and remote support to LeeShanok Customers with desktop PC’s.
• Provide both onsite and remote support to LeeShanok Customers with troubleshooting and helpful techniques.
• Support LeeShanok’s customers with line of business applications.
• Coordination and collaboration with team members to provide solutions for customers.
• Documenting ticket progress daily in ticketing system.
• Consistent monitoring and troubleshooting of back up issues.
• Regularly performing proactive maintenance tickets.
• Responsible for performing other tasks as assigned by management.

Required Skills/Abilities:

• Minimum of 1 year experience in supporting desktop PC hardware and operating systems.
• Analytical, troubleshooting and problem solving skills
• Passionate about technology with a positive working attitude as an individual contributor and a team player.
• Proven professional with excellent interpersonal, written, verbal, presentation and time management skills. 
• Excellent communication skills working with clients over the phone.
• Good organizational and documentation skills is a must and experience working with a support ticketing system is a strong plus.  
• The ability to meet company outlined resource utilization targets and deadlines.
• At least one year of Microsoft Office experience.
• Must have a clean driving record.

Education and Experience:

• Certified as a Microsoft MCP, Cisco CENT, Network + or equivalent industry certifications or the commitment to attain such certifications within 90 days of hire.
• High school diploma or equivalent.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to fifty (50) lbs.
• Must have own reliable transportation and the ability to drive to and from client offices on a regular basis.

Description:

The role of the Technology Consultant is to strategically manage and build close customer relationships with assigned accounts by means of regular communication, technology planning meetings, quality technology recommendations and making sure our clients get the best of our support and services. This role is more than an account management role.

Requirements and Responsibilities:

• Manage and build business relationships with contract clients
• Manage and build business relationships with noncontract clients with projects and the possibility of becoming a Managed IT client
• Responsible and accountable for the overall client’s satisfaction
• Conduct regular semi-annual business IT meetings with clients with technology recommendations
• Propose, design, and quote projects
• Make sure client’s technology and policies regularly meets LeeShanok‘s Best Practices
• Track project milestones and deliverables with the Project Manager to make sure it meets the client’s needs from start to finish
• Coordinate the support team and contractors involved with the support of your assigned clients
• Develop and deliver managed services, progress reports, proposals, requirements documentation, and presentations.
• Resolve client satisfaction issues by getting the right resources and steps to resolution
• Represent at company attended trade shows, vendor events, customer events, business mixers, and relationship building events
• Follow up on sales leads, qualification, progression, and closure
• Meet account manager training and certifications
• A professional presentation with excellent interpersonal, written, verbal, and time management skills are required
• An effective worker in a team environment and as an individual contributor
• Must be able to lift up to fifty (50) lbs and have own reliable transportation.
• Long term career minded (The average tenure with LeeShanok is over 7 years)

Compensation is comprised of a competitive base salary plus commissions and a full benefits package which includes, health, and dental insurance as well as travel reimbursement, cell phone, bonuses and paid vacation.

Overview:

This is a field sales position focused on offering LeeShanok’s portfolio of services with Managed IT and Cloud Technologies.  The ideal candidate is energetic, a self-motivator, open minded, has good verbal and written communication skills with clients and team members, and excellent organizational skills.  A positive can-do attitude and the ability to work independently are a must.  A business-minded professional with general technical knowledge and certifications are required.

Requirements and Responsibilities:

• Meet monthly sales quota
• Minimum of 2 or more years of sales experience
• Sell Managed IT and Cloud Services contracts to qualified prospects – not hardware sales
• Cold and warm calling, sales lead generation, qualification, progression, and closure
• Quoting, Pricing and Proposal of Technical solutions
• End user product education, training, awareness, and recommendation for clients
• Represent at company attended trade shows, vendor events, customer events, business mixers, and relationship building events
• Coordinate sales efforts with marketing campaigns
• Meet sales training and certifications
• Personal reliable transportation
• Long term career minded (The average tenure with LeeShanok is over 7 years)

Compensation is comprised of a competitive base salary plus commissions and a full benefits package which includes, health and dental insurance, travel reimbursement, laptop, cell phone, bonuses and paid vacation. 

Description:

The role of the Technology Consultant is to strategically manage and build close customer relationships with assigned accounts by means of regular communication, technology planning meetings, quality technology recommendations and making sure our clients get the best of our support and services. This role is more than an account management role.

Requirements and Responsibilities:

• Manage and build business relationships with contract clients
• Manage and build business relationships with noncontract clients with projects and the possibility of becoming a Managed IT client
• Responsible and accountable for the overall client’s satisfaction
• Conduct regular semi-annual business IT meetings with clients with technology recommendations
• Propose, design, and quote projects
• Make sure client’s technology and policies regularly meets LeeShanok‘s Best Practices
• Track project milestones and deliverables with the Project Manager to make sure it meets the client’s needs from start to finish
• Coordinate the support team and contractors involved with the support of your assigned clients
• Develop and deliver managed services, progress reports, proposals, requirements documentation, and presentations.
• Resolve client satisfaction issues by getting the right resources and steps to resolution
• Represent at company attended trade shows, vendor events, customer events, business mixers, and relationship building events
• Follow up on sales leads, qualification, progression, and closure
• Meet account manager training and certifications
• A professional presentation with excellent interpersonal, written, verbal, and time management skills are required
• An effective worker in a team environment and as an individual contributor
• Must be able to lift up to fifty (50) lbs and have own reliable transportation.
• Long term career minded (The average tenure with LeeShanok is over 7 years)

Compensation is comprised of a competitive base salary plus commissions and a full benefits package which includes, health, and dental insurance as well as travel reimbursement, cell phone, bonuses and paid vacation.

The role of the Desktop Support Technician is to maintain and support remotely or onsite business networks with their desktop PCs, general network troubleshooting and administration, and support line of business applications.

Requirements and Responsibilities

• Minimum of 1 year experience in supporting desktop PC hardware and operating systems.
• Progressive analytical, troubleshooting and problem solving skills
• The ideal candidate has a passion for technology with a positive working attitude as an individual contributor and a team player.
• Proven professional with excellent interpersonal, written, verbal, presentation and time management skills. Excellent communication skills working with clients over the phone.
• Good organizational and documentation skills is a must and experience working with a support ticketing system is a strong plus. Meet company outlined resource utilization targets and deadlines.
• A strong Microsoft Office experience is a must.
• Certified as a Microsoft MCP, Cisco CENT, Network + or equivalent industry certifications is a strong plus or the commitment to attain such certifications
• Must be able to lift up to fifty (50) lbs and have own reliable transportation.
• Long term career minded (The average tenure with LeeShanok is over 7 years)

Compensation is comprised of a competitive base salary based on experience and certifications, full employee benefits package which includes, health, and dental insurance, IRA, cell phone, travel reimbursement, commissions and paid vacation.