Join the Leading IT Service Company in Arizona

The role of the IT Support Technician is to maintain and support onsite and/or remote business networks with desktop PCs, general network troubleshooting and administration, and support line of business applications.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Provide both onsite and remote support to LeeShanok Customers with desktop PC’s.
• Provide both onsite and remote support to LeeShanok Customers with troubleshooting and helpful techniques.
• Support LeeShanok’s customers with line of business applications.
• Coordination and collaboration with team members to provide solutions for customers.
• Documenting ticket progress daily in ticketing system.
• Consistent monitoring and troubleshooting of back up issues.
• Regularly performing proactive maintenance tickets.
• Responsible for performing other tasks as assigned by management.

Required Skills/Abilities:

• Minimum of 2 years of professional IT experience in supporting desktop PC hardware and operating systems.
• Analytical, troubleshooting and problem solving skills
• Passionate about technology with a positive working attitude as an individual contributor and a team player.
• Proven professional with excellent interpersonal, written, verbal, presentation and time management skills. 
• Excellent communication skills working with clients over the phone.
• Good organizational and documentation skills is a must and experience working with a support ticketing system is a strong plus.  
• The ability to meet company outlined resource utilization targets and deadlines.
• At least one year of Microsoft Office experience.
• Must have a clean driving record.

Education and Experience:

• Certified as a Microsoft MCP, Cisco CENT, Network + or equivalent industry certifications or the commitment to attain such certifications within 90 days of hire.
• High school diploma or equivalent.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to fifty (50) lbs.
• Must have own reliable transportation and the ability to drive to and from client offices on a regular basis.

Description:

The role of the Technology Consultant is to strategically manage and build close customer relationships with assigned accounts by means of regular communication, technology planning meetings, quality technology recommendations and making sure our clients get the best of our support and services. This role includes creating proposals, quotes, fostering partnerships and relationships within the community, and being an advocate for our clients and their technology needs.

Responsibilities:

• Manage and build business relationships with contract clients
• Manage and build business relationships with noncontract clients with projects and the possibility of becoming a Managed IT client
• Responsible and accountable for the overall client’s satisfaction
• Conduct regular semi-annual business IT meetings with clients with technology recommendations
• Propose, design, and quote projects from smaller and simple to very large and complex projects.
• Make sure client’s technology and policies regularly meets LeeShanok‘s Best Practices
• Track project milestones and deliverables with the assigned Project Manager to make sure it meets the client’s needs from start to finish
• Coordinate the support team and contractors involved with the support of your assigned clients
• Develop and deliver managed services, progress reports, proposals, requirements documentation, and presentations.
• Resolve client satisfaction issues by getting the right resources and providing steps to resolution
• Represent LeeShanok Network Solutions at trade shows, vendor events, customer events, business mixers, and relationship building events
• Follow up on sales leads, qualifications, progression, and closure

Requirements:

• A minimum of 3 years of professional IT experience and technical knowledge
• Minimum of a Microsoft MCP, Cisco CENT, Network+ or equivalent industry certification
• The ideal candidate has a passion for technology with a positive working attitude as an individual contributor and a team player.
• Meet account manager training and certifications as required by management
• The ability to close sales and foster and maintain partnerships within the community
• A professional presentation with excellent interpersonal, written, verbal, and time management skills are required
• An effective worker in a team environment and as an individual contributor
• Must be able to lift up to fifty (50) lbs and have own reliable transportation.
• Long term career minded (The average tenure with LeeShanok is over 7 years)

Description

The role of the Certified Server Administrator is a senior support role on our remote support desk or onsite support administering and supporting server infrastructures.

Requirements and Responsibilities

• Minimum of 3 years of experience in the technology industry supporting servers.
• Certified as a Microsoft MCSA, MCSE or equivalent industry certifications.
• Strong experience supporting Windows server operating systems, network services such as AD, DNS, DHCP, file/print, applications, and server backup technologies
• Strong experience with administering and supporting VMware virtualization technologies.
• Experience with supporting Microsoft Office 365 and Azure environments.
• The ideal candidate has a passion for technology with a positive working attitude as an individual contributor and a team player
• Progressive analytical, troubleshooting, problem solving skills are required
• Proven professional with excellent interpersonal, written, verbal, presentation and time management skills. Excellent communication skills working face to face with clients.
• Good organizational and documentation skills is a must and experience working with a support ticketing system is a strong plus. Meet company outlined resource utilization targets and deadlines.
• Must be able to lift up to fifty (50) lbs and have own reliable transportation.
• Long term career minded (The average tenure with LeeShanok is over 7 years)

Compensation is comprised of a competitive base salary based on experience and certifications, full employee benefits package which includes, health, and dental insurance, IRA, cell phone, travel reimbursement, commissions and paid vacation.

Description:

The role of the Operations Manager is senior management position responsible for daily operations and profitability of the business.  This position requires managing all employees including department leaders of the business. This person has the organizational skills to be able to prioritize, perform, and complete the various tasks.

Requirements and Responsibilities:

• 5+ years of professional work experience in Information Technology managing a business or business unit
• Work with Executive Team to plan and execute company goals.
• Management of the daily operations of the business
• Manage Sales team to increase company profitability.
• Manage Project team to increase company profitability. Assist with resolving escalated issues.
• Manage Account Management team to insure we meet client satisfaction.  Assist with resolving escalated issues.
• Effectively delegate and manage task assignment to team members.
• Experience working on IT system selection, implementation and/or upgrade projects.
• Strong documentation skills and experience with working with a CRM and ticketing system.
• Experience with office productivity tools, such as Microsoft suite (Outlook, Word, Excel, PowerPoint or Google office Productivity tools, such as gmail, google calendar)
• Experience with business accounting software such as Quickbooks Enterprise and the ability to create and forecast financials.
• An effective worker in a team environment and as an individual contributor
• Proven professional with excellent interpersonal, written, verbal, presentation and time management skills
• Must have reliable transportation and able to work a full schedule from the company office. 

This is not a remote position.

Salary and Compensation:

Compensation is comprised of a competitive salary and a full benefits package including health, dental, 401K, travel reimbursement, commissions, paid time off, and paid vacation.

Overview:

This is a field sales position focused on offering LeeShanok’s portfolio of services with Managed IT and Cloud Technologies.  The ideal candidate is energetic, a self-motivator, open minded, has good verbal and written communication skills with clients and team members, and excellent organizational skills.  A positive can-do attitude and the ability to work independently are a must.  A business-minded professional with general technical knowledge and certifications are required.

Requirements and Responsibilities:

• Meet monthly sales quota
• Minimum of 2 or more years of sales experience
• Sell Managed IT and Cloud Services contracts to qualified prospects – not hardware sales
• Cold and warm calling, sales lead generation, qualification, progression, and closure
• Quoting, Pricing and Proposal of Technical solutions
• End user product education, training, awareness, and recommendation for clients
• Represent at company attended trade shows, vendor events, customer events, business mixers, and relationship building events
• Coordinate sales efforts with marketing campaigns
• Meet sales training and certifications
• Personal reliable transportation
• Long term career minded (The average tenure with LeeShanok is over 7 years)

Compensation is comprised of a competitive base salary plus commissions and a full benefits package which includes, health and dental insurance, travel reimbursement, laptop, cell phone, bonuses and paid vacation. 

Description:

The role of the Technology Consultant is to strategically manage and build close customer relationships with assigned accounts by means of regular communication, technology planning meetings, quality technology recommendations and making sure our clients get the best of our support and services. This role includes creating proposals, quotes, fostering partnerships and relationships within the community, and being an advocate for our clients and their technology needs.

Responsibilities:

• Manage and build business relationships with contract clients
• Manage and build business relationships with noncontract clients with projects and the possibility of becoming a Managed IT client
• Responsible and accountable for the overall client’s satisfaction
• Conduct regular semi-annual business IT meetings with clients with technology recommendations
• Propose, design, and quote projects from smaller and simple to very large and complex projects.
• Make sure client’s technology and policies regularly meets LeeShanok‘s Best Practices
• Track project milestones and deliverables with the assigned Project Manager to make sure it meets the client’s needs from start to finish
• Coordinate the support team and contractors involved with the support of your assigned clients
• Develop and deliver managed services, progress reports, proposals, requirements documentation, and presentations.
• Resolve client satisfaction issues by getting the right resources and providing steps to resolution
• Represent LeeShanok Network Solutions at trade shows, vendor events, customer events, business mixers, and relationship building events
• Follow up on sales leads, qualifications, progression, and closure

Requirements:

• A minimum of 3 years of professional IT experience and technical knowledge
• Minimum of a Microsoft MCP, Cisco CENT, Network+ or equivalent industry certification
• The ideal candidate has a passion for technology with a positive working attitude as an individual contributor and a team player.
• Meet account manager training and certifications as required by management
• The ability to close sales and foster and maintain partnerships within the community
• A professional presentation with excellent interpersonal, written, verbal, and time management skills are required
• An effective worker in a team environment and as an individual contributor
• Must be able to lift up to fifty (50) lbs and have own reliable transportation.
• Long term career minded (The average tenure with LeeShanok is over 7 years)

The role of the IT Support Technician is to maintain and support onsite and/or remote business networks with desktop PCs, general network troubleshooting and administration, and support line of business applications.

Requirements and Responsibilities

• Minimum of 2 years of professional IT experience in supporting desktop PC hardware and operating systems.
• Progressive analytical, troubleshooting and problem solving skills
• The ideal candidate has a passion for technology with a positive working attitude as an individual contributor and a team player.
• Proven professional with excellent interpersonal, written, verbal, presentation and time management skills. Excellent communication skills working with clients over the phone.
• Good organizational and documentation skills is a must and experience working with a support ticketing system is a strong plus. Meet company outlined resource utilization targets and deadlines.
• A strong Microsoft Office experience is a must.
• Certified as a Microsoft MCP, Cisco CENT, Network + or equivalent industry certifications is a strong plus or the commitment to attain such certifications
• Must be able to lift up to fifty (50) lbs and have own reliable transportation.
• Long term career minded (The average tenure with LeeShanok is over 7 years)

Compensation is comprised of a competitive base salary based on experience and certifications, full employee benefits package which includes, health, and dental insurance, IRA, cell phone, travel reimbursement, commissions and paid vacation.

Description

The role of the Certified Server Administrator is a senior support role on our remote support desk or onsite support administering and supporting server infrastructures.

Requirements and Responsibilities

• Minimum of 3 years of experience in the technology industry supporting servers.
• Certified as a Microsoft MCSA, MCSE or equivalent industry certifications.
• Strong experience supporting Windows server operating systems, network services such as AD, DNS, DHCP, file/print, applications, and server backup technologies
• Strong experience with administering and supporting VMware virtualization technologies.
• Experience with supporting Microsoft Office 365 and Azure environments.
• The ideal candidate has a passion for technology with a positive working attitude as an individual contributor and a team player
• Progressive analytical, troubleshooting, problem solving skills are required
• Proven professional with excellent interpersonal, written, verbal, presentation and time management skills. Excellent communication skills working face to face with clients.
• Good organizational and documentation skills is a must and experience working with a support ticketing system is a strong plus. Meet company outlined resource utilization targets and deadlines.
• Must be able to lift up to fifty (50) lbs and have own reliable transportation.
• Long term career minded (The average tenure with LeeShanok is over 7 years)

Compensation is comprised of a competitive base salary based on experience and certifications, full employee benefits package which includes, health, and dental insurance, IRA, cell phone, travel reimbursement, commissions and paid vacation.